Privacy Policy

Welcome to Audrey Luxury Hair. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, or sell any portion of our products or services without express written permission.

2. Products and Accuracy

We make every effort to display the colors and textures of our hair bundles and wigs as accurately as possible. However, because our products are 100% Raw and Virgin Human Hair, slight variations in color and pattern are natural and expected. We do not warrant that product descriptions are error-free.

3. Pricing and Payments

All prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time. Payments must be cleared before any order is processed and shipped.

4. Shipping and Delivery

• Processing Time: Orders typically take [Number] business days to process.

• Shipping: Delivery times vary by location. Audrey Luxury Hair is not responsible for delays caused by shipping carriers, weather, or customs for international orders.

• Address Errors: Please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses provided by the customer.

5. Return and Refund Policy (Crucial for Hair Brands)

Due to the nature of our products and for hygiene and health reasons, all sales are final under the following conditions:

• We do not accept returns or exchanges if the bundles have been unwrapped, brushed, washed, or installed.

• If you receive a defective or incorrect item, 

• Approved exchanges must be in their original, unaltered packaging with tags attached.

6. Limitation of Liability

Audrey Luxury Hair shall not be liable for any direct, indirect, or incidental damages resulting from the use or inability to use our products or website.